Vacancy: Associate Manager, Credibility & Innovations

Vacancy: Associate Manager, Credibility & Innovations

This new Associate Manager position sits in the Impacts and Innovations team, reporting to the Sr. Manager, Innovations, working closely with senior technical staff to deliver ISEAL’s work streams on Credibility and Innovation.  The post-holder will contribute to projects that support and explore improvements to the effectiveness, credibility, and impact of sustainability systems as a whole, and their various component parts (including assurance, traceability, claims management, and grievance and complaints mechanisms). The role will also support the revision and integration of ISEAL’s Codes of Good Practice and the development and delivery of tailored support services and technical training for sustainability systems. 

The role requires a strong understanding of how voluntary, market-based sustainability systems work, as well as previous experience working in or with organisations that manage standards and certification.  It is an exciting opportunity for someone who has a keen interest in applying and further developing their technical expertise in sustainability systems by working with and learning from ISEAL’s membership and partners. 

The role is well suited to a self-starter who combines technical expertise with strong analytical, interpersonal, communication, and project management skills and who can thrive in a fast-paced, multicultural, international setting.  The successful candidate will both enjoy examining in detail how credible sustainability systems are structured and operate and be skilled at synthesizing ‘big picture’ lessons to guide the future development of these systems.  The Associate Manager must be able to quickly grasp, analyse, and clearly communicate complex ideas and their practical relevance to both expert and generalist audiences in written and oral form.  Experience and comfort with group facilitation, development and/or delivery of (virtual) training and/or webinars, preparation of guidance documents, and/or consulting would be a plus.   


Project delivery

  • Contribute to the delivery of grant-funded projects related to innovation and credibility of sustainability systems, as part of a project team and leading some elements of the projects
  • Research and explore systems innovations through stakeholder interviews, literature and document review, and facilitation of peer learning conversations and workshops, synthesizing key points and lessons in accessible language
  • Produce technical documents, simplified communications and tools to deliver key messages for different audiences
  • Deliver webinars and peer learning sessions (virtually and in person), supporting event preparation and facilitation
  • Carry out project management activities, project reporting, project communications and maintenance of project related online content
  • Manage relationships with ISEAL members and project related contacts and represent own work and projects in events and calls
  • Supervise contributions of assistants and coordinators

ISEAL services

  • Support delivery of tailored technical support to sustainability systems and other ISEAL clients, leading on some aspects of these service contracts
  • Contribute to development of new materials and refresh of existing materials to support relaunch of ISEAL’s public training program in virtual format
  • Deliver elements of online training 

Revision and integration of Codes of Good Practice

  • Support process of revising and integrating ISEAL’s Codes of Good Practice, including tracking and documenting changes being made through the drafting process, collating and analysing stakeholder feedback, and preparing materials for the Steering Group
  • Contribute to the design and delivery of consultation activities (by preparing consultation documents, supporting the planning and delivery of stakeholder workshops, etc.)


  • Support efforts to strengthen technical knowledge about sustainability systems among ISEAL staff
  • Participate actively in team and organisational planning and activities
  • Participate in internal staff management processes such as performance reviews, supervisory meetings, etc.
  • Line manage direct reports (if required) and provide oversight of task delivery by assistants and coordinators

Experience, Knowledge and Attributes

  • Undergraduate or postgraduate degree in a relevant subject (e.g. sustainability, environmental management, human rights, international development, geography, sustainable business, etc.) or equivalent work experience
  • Substantial experience working with voluntary sustainability standards or similar systems, or with corporate sustainability programmes
  • Demonstrable expertise in the design and operations of sustainable systems as a whole or specific components (in particular, assurance, traceability, claims, and/or grievance and complaints systems)
  • Strong analytical skills and ability to extract lessons and synthesise and communicate complex information in clear verbal and written form
  • Proven project coordination/management experience, with the ability to effectively work across multiple projects and meeting/workshop planning and delivery experience
  • Confidence in communications with peers and external partners
  • Track record of working independently, including in a remote work environment and communicating effectively with team members 
  • Excellent written and spoken English
  • Confidence in using IT systems, familiarity with virtual meeting tools (e.g. MS Teams, Zoom, GoToMeeting, etc), use of contact management databases (e.g. Salesforce) and proficiency in MS Office
  • Desire to contribute to a more sustainable world


  • Familiarity with stakeholder engagement and consultation processes 
  • ​​​​​​Experience delivering training or workshops or facilitating working groups
  • Experience delivering consultancy services
  • Excellent written and spoken language skills for languages other than English


Other relevant information

Term: Initial 12-months fixed term contract

Salary: £40,500-£47,500 p.a. depending on experience

Working Hours: Full time, 37.5 hours per week.

Location: The preferred location for this position in London, but other locations will be considered for exceptional, in particular Belgium and Netherlands or cross border employment for these two countries. Applicants will need to provide evidence that they are entitled to work in the relevant location.

International Travel: The post holder may be required to undertake occasional international travel

Annual Leave: 25 days / year for a full-time position (including office closure between Christmas and New Year)

Ideal Start Date: asap

How to apply

To apply for this position please send your CV and a cover letter, outlining how your experiences and skills fit the role to

Applications are being reviewed on a rolling basis with first interviews in early May. Early submission is recommended.

Please note that we will only contact shortlisted applicants.