Assistant, Communications

Assistant, Communications

Role summary

It’s never been more important to tell the compelling, transformative stories of how credible sustainability standards contribute to addressing some of the toughest sustainability challenges facing organisations today. To help with this, ISEAL is looking for an Assistant, Communications to join our small team and play a key role in supporting the delivery of our communications strategy. With potential for progression, this role is ideal for someone aspiring to develop sound communications skills in a sustainability focused not-for-profit setting.

ISEAL is the global membership association for sustainability standards and includes many of the leading standards and certification schemes worldwide. ISEAL members cover social and environmental sustainability issues – from labour rights and sustainable livelihoods to biodiversity conservation – and are active across a diverse range of sectors. Find out more on our website

The Assistant, Communications is part of a team focused on expanding ISEAL’s profile as the leading global expert in credible sustainability standards. Through our communications activities we build awareness of the critical role sustainability standards play in addressing global sustainability challenges.

We are looking for someone with a passion for communications, who is friendly, versatile and highly organised. The ideal candidate will be self-motivated, comfortable working on multiple tasks in a dynamic environment, and have the ability to thrive as part of a small yet busy team.

The Assistant has a crucial role in our communications team and will benefit from working with a range of colleagues across varied projects to help maximise the impact of our communications. Reporting to the Senior Communications Manager, the postholder will maintain and help develop our corporate communications channels, including social media, e-newsletters, website and webinars. In addition, the role is responsible for managing our communications resources (e.g. images, logos, etc), and will be given the opportunity to lead on small communication projects.

In return, ISEAL offers an inspiring insight into the world of sustainability initiatives, a supportive organisational culture, and good opportunities to develop professionally and personally in an international NGO environment.


Communications production, channels and content

  • Coordinate and organise regular public webinars, including schedule, production and follow up tasks

  • Collect and write material for, coordinate and distribute newsletters

  • Write and distribute event invitations, updates and briefings using an email marketing platform

  • Write or contribute research for the writing of blogs, articles and other content pieces about sustainability standards, ISEAL projects and the goals of credible sustainability standards

  • Proofread and edit material for publication via ISEAL’s communications channels

  • Support editing and updating ISEAL corporate publications

  • Coordinate, schedule and improve ISEAL’s communication through our social media profiles on Twitter and LinkedIn

  • Maintain and update our website, including working with an external web agency to resolve issues or address more complex requests

Communications resources and monitoring

  • File, track and update ISEAL’s communications resources and collateral, such as our image and video library, business case stories, printed publications, artwork files, logos, slide templates and general slide deck

  • Track specific analytics for ISEAL’s communications monitoring and evaluation, through Google Analytics, Vimeo, Meltwater news monitoring and other tools

  • Keep track of interesting and relevant member or sustainability focused news stories to re-purpose for ISEAL newsletters and website as appropriate

  • Maintain and update appropriate mailing lists and contact management systems to continually improve how we reach various audiences

  • Ensure communications team’s compliance with GDPR (General Data Protection Regulation)

Other responsibilities

  • Support ISEAL’s global conference and symposiums

  • Coordinate ISEAL’s member communications network and develop and maintain good working relationships with ISEAL member communications colleagues

  • Provide project support to the Senior Communications Manager

  • Under manager´s guidance, take responsibility for smaller communications projects

  • Collate communication team’s monthly updates

  • Serve as an active member of the communications team by participating in team and organisational meetings, supporting the team and contributing to team activities as additional needs arise

  • Commit to continuously increasing knowledge of ISEAL’s work and the wider context of voluntary standards and sustainability issues

Experience, knowledge and attributes

  • Undergraduate or postgraduate degree in a relevant subject

  • Work experience/internships in a communications related role, ideally in an international NGO/professional organisation

  • Excellent written and spoken English

  • Experience of digital communications, especially maintaining social media channels

  • Experience in writing, editing and content production

  • Familiarity working with or managing content for websites (Drupal knowledge a bonus)

  • Ability to work accurately and good eye for detail

  • Strong organisational, time and process management skills

  • Ability to establish priorities and work to deadlines

  • Excellent communication skills, displaying professionalism and the right level of tact and awareness of others

  • Proficient IT skills, familiarity with virtual meeting tools (e.g. Skype, gotomeeting, etc.) and the use of contact management databases (e.g. Salesforce) and MS Office

Additionally desirable

  • Interest in and some understanding of sustainability standards and certification, which may have been gained via academic, internship or voluntary settings

  • Experience working with e-mail marketing, preferably Mailchimp

  • Experience of working with graphic design (particularly Adobe InDesign)

Other relevant information

Term:                                 This is an initial contract of one year with the possibility of extension

Salary:                               £19,890 – 24,500 depending on experience

Working Hours:              Based on a full time equivalent of 37.5 hours per week.

Location:                          Based in ISEAL’s London head office. Applicants will need to provide evidence that they are entitled to work in the UK

International Travel:    The post holder may be required to undertake occasional international travel

Annual Leave:                 25 days / year (including office closure between Christmas and New Year)

Ideal Start Date:            July 2018

How to apply

Interested candidates should submit a current CV and a statement explaining how they meet the selection criteria for the position to, quoting the job title “Assistant, Communications”. Specific enquiries about this role and the application process can be sent to the same email.

Deadline for applications will be 27 June 2018, noon (BST).  We regret that we will only be able to contact short-listed candidates.