Coordinator, Communications

Coordinator, Communications

It has never been more important to tell the compelling, transformative stories of how credible sustainability systems contribute to addressing some of the toughest sustainability challenges facing us today.

To help with this, ISEAL is looking for a communications coordinator to play a key role in supporting the development and delivery of our communications strategy and day-to-day running of our communications function. This role is ideal for someone who would like to work in a sustainability-focused not-for-profit setting.

ISEAL is the global membership organisation for sustainability systems and includes many of the most respected sustainability schemes worldwide. ISEAL members cover social and environmental sustainability issues – from labour rights and sustainable livelihoods to biodiversity conservation – and are active across a diverse range of sectors. Find out more on our website

The Coordinator, Communications is part of a small team focused on expanding ISEAL’s reputation for supporting and challenging sustainability systems to deliver real, lasting, positive change. Through our communications, we build awareness of the critical role ISEAL and sustainability systems play in addressing some of the most pressing global sustainability challenges.

We are looking for someone with a passion for communications, who is friendly, versatile and highly organised. The ideal candidate is self-motivated and comfortable working in a dynamic environment with multiple tasks, deadlines and activities.

The coordinator has a crucial role in our communications team and will benefit from working with a range of colleagues across varied projects to help maximise the impact of our communications. Reporting to the Senior Manager, Communications, the Coordinator will maintain and support the development of our corporate communications channels, write engaging copy, manage our communications resources and be the guardian of our brand and identity.

In return, ISEAL offers an inspiring insight into the world of sustainability initiatives, a supportive organisational culture, and good opportunities to develop professionally and personally in an international NGO environment.


Communications production, channels and content

  • Produce well-written engaging copy, distilling complex technical material into interesting and thought-provoking articles, blogs and other content pieces

  • Coordinate and organise regular public webinars, including schedule, production and follow up tasks

  • Coordinate and distribute newsletters using an email marketing platform

  • Manage the effective delivery of ISEAL’s social media

  • Proofread and edit material for publication via ISEAL’s corporate communications channels

  • Create digital content and manage campaigns, focused on social media and email marketing

  • Maintain and update our website, including working with an external web agency to resolve issues or address more complex requests

Communications resources and monitoring

  • Protect our brand identity by supporting staff to consistently deliver quality communications material in line with ISEAL’s brand guidelines

  • File, track and update ISEAL’s communications resources and collateral, such as our image and video library, business stories, artwork files, logo and general slide deck

  • Track and analyse analytics for ISEAL’s communications monitoring and evaluation, through Google Analytics, Vimeo, Meltwater news monitoring and other tools

  • Keep track of relevant member or sustainability focused news stories

  • Maintain and update appropriate mailing lists

  • Ensure the communications team’s compliance with GDPR

Other responsibilities

  • Support ISEAL’s global conference and symposia

  • Coordinate ISEAL’s member communications network and develop and maintain good working relationships with ISEAL member communications colleagues

  • Provide project support to the senior communications manager

  • Take responsibility for specific communications projects

  • Contribute to staff meetings, staff retreat and other internal meetings, and support organisational activities as needs arise

  • Commit to continuously increasing knowledge of ISEAL’s work and the wider context of sustainability systems and issues

Experience, knowledge and attributes

  • Educated to degree level (or equivalent) in a relevant subject

  • Solid professional work experience in a communications related role, ideally in an international NGO/membership organisation

  • Excellent written and spoken English

  • Proven experience in writing, editing and content production

  • Experience in managing social media channels and website content

  • Ability to work accurately and good eye for detail

  • Excellent organisational and time management skills, with ability to establish priorities and work to deadlines

  • Excellent communication skills, displaying professionalism, tact and awareness of others

  • Interest in and some understanding of sustainability issues

  • Proficient IT skills, familiarity with virtual meeting tools (e.g. Skype, gotomeeting, etc.) and the use of contact management databases (e.g. Salesforce) and MS Office

Additionally desirable

  • Experience of building and sending e-newsletters through an e-mail marketing provider

  • Experience of print production and ability to coordinate the printing of assets, including liaison with designers and printers

  • Familiarity working with a Drupal-based website

  • Understanding of sustainability systems, which may have been gained via academic, internship or voluntary setting

Other relevant information

Term:                                 This is an initial contract of one year with the possibility of extension

Salary:                               £25,500 – 28,500 depending on experience

Working hours:              Based on a full time equivalent of 37.5 hours per week.

Location:                          Based in ISEAL’s London head office. Applicants will need to provide evidence that they are entitled to work in the UK

International travel:     The post holder may be required to undertake occasional international travel

Annual leave:                  25 days / year (including office closure between Christmas and New Year)

Ideal start date:            1 March 2020

How to apply

Interested candidates should submit a current CV and a statement explaining how they meet the selection criteria for the position to, quoting the job title ‘Coordinator, Communications’. Specific enquiries about this role and the application process can be sent to the same email.

Deadline for applications: We will consider applications as they are received. We encourage early application as we will start to interview at the earliest opportunity.

We regret that we will only be able to contact short-listed candidates.