Vacancy: Associate Manager, Information & Knowledge Management

Vacancy: Associate Manager, Information & Knowledge Management

This new role at ISEAL is an exciting opportunity for someone experienced in coordinating and overseeing information processes and knowledge flows, looking to contribute their skills in a sustainability setting.

ISEAL utilises a whole range of systems and tools to store and present information and knowledge. From internal document storage to resources made available via its websites and platform to data on its projects and programmes – all this information has been stored over the span of the organisation´s existence.

We now need an experienced information and/or knowledge management professional to take stock of where the organisation and teams are in regard to creating, storing and sharing information and knowledge, and propose and develop ideas for a consistent approach.

We are looking for someone who has experience in the application of information and/or knowledge management principles in a small to medium sized operation. The ideal candidate will take a strongly collaborative approach and sensitively manage different information and knowledge management needs.

Through this role we are hoping to bring a level of expertise and a pragmatic approach to the questions around how to manage information and knowledge effectively within an international organisation. Given that this is a new role, the successful candidate will be able to shape ISEAL´s approach to this important operational facet, working with all colleagues in the organisation.

The Key Responsibilities we will entrust you with:

Review & planning

  • Working closely with colleagues across the organisation, carry out review/audit of information, knowledge management practices, needs and expectations
  • Develop knowledge management strategies and plan, addressing audit findings, to develop consistent systems and processes to optimise knowledge management and dissemination
  • Ensure best practice application in information and knowledge dissemination and management
  • In coordination with Operations Manager, develop change management plan to support implementation of information and knowledge management plan

Knowledge, information and document management

  • Collaboratively develop procedures, systems and structures to allow effective management of information and knowledge
  • Initiate and lead a programme of activities to support information & knowledge management across the organisation
  • Details will depend on the results of the audit, but we expect this to include:
    • Creating and getting buy in for processes, protocols, and filing systems around document management – such as versioning, naming conventions and archiving
    • Taxonomy of documents allowing for efficient retrieval of internal/external documents
    • Ensuring the protocols and standards for managing information & knowledge are adhered to
    • Developing IT or other systems and supporting their effective integration and use internally
  • Ensure information processes are compliant with GDPR and other regulations
  • Take ownership of relevant systems e.g. administering users, troubleshooting etc
  • Identify the need for and engage external support in technical or other areas that will support information & knowledge management work

Collaboration & Training

  • Develop and deliver training / induction materials across the organisation
  • Coordinate with internal stakeholders to ensure information and knowledge management continues to evolve and improve to meet changing needs
  • Promote best practice in knowledge management and encourage consistent approaches to knowledge sharing and dissemination

Essential experience, knowledge and attributes

  • Educated to degree level in a relevant subject and/or equivalent professional experience
  • Solid work experience in a role covering information and/or knowledge management or document management
  • Track record in improving and/or administering systems such as Salesforce, Sharepoint or other information management systems or CRMs
  • Familiarity with taxonomy development or metadata
  • Strong engagement skills and experience consulting others in process improvement processes
  • Ability to research, analyse and evaluation information and understand complex processes/information in order to propose user friendly solutions
  • Excellent project management skills, with ability to establish and manage priorities
  • Excellent written and spoken English, with proven ability to provide clear guidance both in verbal and written format
  • Ability to communicate and work effectively with cross-functional teams in a fully remote, international environment, including occasional international time-zone calls
  • Proficient IT skills, familiarity with virtual meeting tools (e.g. Teams, Zoom, etc.)
  • Demonstrated interest in sustainability issues

Additionally desirable

  • Trained Salesforce administrator
  • Understanding of sustainability systems, which may have been gained via academic, internship or voluntary setting




ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Read more about us on our website 

ISEAL´s culture and how we will help you thrive

Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.

These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions.

The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.

As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.

We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.

We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.

Other relevant information

Term: This is an initial contract of one year with the possibility of extension

Salary:   £44,000-48,000 p.a. depending on experience (full time, 37.5 hours per week), happy to discuss flexible working patterns

Location: London is the preferred location. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.

International travel: The post holder may be required to undertake occasional international travel

Click to apply here


Deadline for applications is 6 March 2024, 5pm GMT.  

Interview process:

First interviews (Teams): 11/12 March

Second round in person interviews in London: 22 March 2024

Facilitated group discussion with internal stakeholders w/c 25 March

Final short interview (Teams) w/c 15 March

Please note that we will only contact shortlisted applicants.

Specific enquiries about this role and the application process can be sent to the