Bonsucro and Responsible Jewellery Council engaged Business & Human Rights consultancy twentyfifty to conduct a research project into Grievance Mechanisms within Voluntary Sustainability Standards (VSS). The research investigated how grievance mechanisms have been set up and how grievances are managed and remediated within their memberships.

Remediation is a fundamental principle of international human rights. In 2022 and 2023, ISEAL ran a dialogue series with ISEAL members, supported by the UN OHCHR Accountability and Remedy Project, to build awareness on key remediation concepts and activities, take stock of existing efforts on remediation, identify cross-cutting challenges, and inspire further action on remediation.