Bonsucro and Responsible Jewellery Council engaged Business & Human Rights consultancy twentyfifty to conduct a research project into Grievance Mechanisms within Voluntary Sustainability Standards (VSS). The research investigated how grievance mechanisms have been set up and how grievances are managed and remediated within their memberships.

This report has been developed to support voluntary sustainability standard setting organizations (VSS organizations), businesses, or industry groups that operate, or are seeking to partner with local third-party organizations to develop company or multistakeholder grievance mechanisms in accordance with the principles set out in the United Nations Guiding Principles on Business and Human Rights (UNGP).This document will illustrate how third-party partners can support these organizations in the design and implementation of grievance mechanisms, and provide a practical framework for selectin